1. Mandatory Unboxing Video Guidelines

To prevent fraudulent claims and ensure fast resolution for genuine transit damages, every customer is required to record a video while opening the delivery parcel:

• Continuous & Uncut Recording: The video must be recorded in one single continuous shot from start to finish without any pauses, cuts, or edits.
• Outer Box & Label Check: The video must clearly capture the sealed outer packaging, shipping label, customer address, and Tracking / AWB number before opening.
• Opening & Damage Reveal: The parcel must be opened on camera, and the damaged or defective part of the product must be clearly focused and highlighted.
• Strict Compliance: If an unboxing video is not provided, or if the video is paused/edited/recorded after opening the seal, no return, replacement, or refund request will be accepted under any circumstances.

2. Eligible Return Criteria

• Damaged on Arrival: Physical transit damage, broken seals on oil bottles, cracked containers, or torn fabric.
• Defective Items: Genuine manufacturing defects visible at the time of unboxing.
• Wrong Product: Received a completely different item from what was ordered.
• Reporting Time Window: Damaged product claims must be reported within 24 to 48 hours of package delivery.

3. Non-Returnable Scenarios

• Parcels opened without recording a continuous unboxing video.
• Damage caused due to customer misuse, improper knife/scissor handling, or post-delivery accidents.
• Used, worn, washed, or altered clothing items, or items missing original tags and branded packaging.
• Perishable items (freshly baked cakes) or opened oil bottles unless physical damage during delivery is proven on unboxing video.
• Minor natural shade variations due to studio photography lighting or change of mind.

4. How to Submit a Damage Return Request